General Terms and Conditions

Article 1 – Definitions

For the purposes of these General Terms and Conditions, the following definitions apply:

Withdrawal period: the period within which the consumer may exercise their right of withdrawal.

Consumer: a natural person acting for purposes that cannot be attributed to their commercial, business, or professional activity.

Day: Calendar day.

Durable medium: any medium that enables the consumer or trader to store information personally addressed to them in a way that allows it to be retrieved and reproduced unchanged at a later time.

Right of withdrawal: the consumer's right to withdraw from a distance contract within the specified period.

Trader: the natural person or legal entity that offers products and/or services to consumers remotely.

Distance contract: an agreement concluded between the trader and the consumer as part of an organized distance sales system.

Means of distance communication: any means that enables the conclusion of an agreement without the consumer and the trader being simultaneously present in the same place.

General Terms and Conditions: these General Terms and Conditions.

Article 2 – Information about the trader

Shop name: By Bobbi
Company name: B&L E-COMMERCE B.V.
Chamber of Commerce registration number (KvK): 98704117
VAT identification number: NL868606856B01
Address: Veilingstraat 7, 7545 LZ Enschede
Email: info@bybobbi.com
Telephone: +31851155891

Article 3 – Scope

These General Terms and Conditions apply to all offers by By Bobbi and to every distance contract concluded between By Bobbi and the consumer.

Before the agreement is concluded, these General Terms and Conditions shall be made available to the consumer in an accessible form.

If the agreement is concluded electronically, the General Terms and Conditions may be provided electronically so that the consumer can view and save them.

If special conditions apply to certain products or services, these shall apply in addition to these General Terms and Conditions.

If one or more provisions are invalid or inapplicable, the remaining provisions shall remain fully effective.

Article 4 – The offer

If an offer is limited in time or subject to special conditions, this will be expressly stated.

By Bobbi reserves the right to change or adjust offers.

We endeavor to describe and present our products as accurately as possible. However, colors and details may vary slightly depending on the device or screen used.

Obvious errors, inaccuracies, or typographical errors are not binding on By Bobbi.

Before making a purchase, the consumer receives the relevant information, in particular regarding:

• the product price;

• any shipping costs;

• any customs clearance costs and import VAT;

• the available payment methods;

• the delivery methods and delivery times;

• the right of withdrawal;

• the conclusion of the contract;

• any other languages in which the contract may be concluded.

The customer bears any customs clearance costs, import VAT, or other import duties. Where applicable, these may be charged directly by the shipping provider or postal service upon import or delivery.

Article 5 - The Contract

The contract is concluded as soon as the consumer accepts the offer and fulfills the conditions associated with it.

For an electronic order, By Bobbi confirms receipt of the order electronically.

By Bobbi takes appropriate technical and organizational measures to protect the data and ensure a secure payment environment.

By Bobbi reserves the right to reject an order for legitimate reasons to the extent permitted by law.

Every order is subject to the availability of the products ordered.

Article 6 - Right of Withdrawal and Returns

The consumer may declare their withdrawal and request the return of a product within 30 days of receiving the order.

To exercise this right, the consumer must notify us of their decision within the specified period by email to info@bybobbi.com notify us.

The product must be handled carefully and, where reasonably possible, returned complete with its accessories and in its original packaging.

The item must not show any damage caused by improper use, negligence, or handling beyond what is reasonably necessary to examine its nature, characteristics, and functionality.

Before returning any product, the customer must contact our customer service to obtain the correct return address and the relevant instructions.

Article 7 - Return Costs and Refunds

The customer bears the direct costs of returning the product.

Upon receipt of the returned product, we will check whether it meets the conditions of our return policy.

If approved, the refund will be issued via the same payment method used for the purchase, unless otherwise agreed.

Processing usually takes place within 7 business days after receipt of the return. How long it then takes for the amount to appear in the account depends on the respective bank or payment service provider.

All returns must be sent at the customer's expense to our central warehouse in Asia. The correct return address will be provided by our customer service.

Article 8 - Exclusion of the Right of Withdrawal

Where legally permitted, the right of withdrawal may be excluded for certain products, provided that this exclusion is clearly communicated before purchase.

This may include, among other things, the following products:

• products made according to the consumer's individual specifications;

• clearly personalized products;

• products that may deteriorate quickly or whose expiration date will soon pass;

• sealed products that are not suitable for return for reasons of health protection or hygiene after the seal has been removed;

• other products for which the law expressly permits exclusion of the right of withdrawal.

Article 9 - Prices, VAT, and Import

The prices displayed on the website at the time of ordering apply, subject to obvious typographical, typesetting, or display errors.

Prices will not be changed during the validity period of an offer unless required due to statutory provisions, tax changes, or other permissible circumstances.

Delivery may be made from a location outside the European Union. Therefore, the shipping provider or postal service may charge the recipient import VAT, customs clearance fees, and/or other applicable import duties.

These costs shall be borne by the recipient, if incurred. They are not included in the amounts charged by By Bobbi unless otherwise stated.

By Bobbi accepts no responsibility for any costs charged by customs authorities, shipping providers, or other parties involved in the import procedure.

Article 10 - Conformity and Warranty

By Bobbi warrants that the delivered products conform to the contract, the specifications stated in the offer, and the requirements of applicable laws and regulations.

Any voluntary warranties provided by the manufacturer, importer, or By Bobbi do not limit the consumer's statutory rights.

If you receive an incorrect, damaged, or defective product, please contact our customer service at info@bybobbi.com. Please include your order number and, where necessary, attach photos showing the problem.

The warranty does not cover damage caused by the following circumstances:

• improper or negligent use;

• unauthorized modifications or repairs;

• failure to follow the instructions for use or care;

• normal wear and tear of the product.

Article 11 - Delivery and Fulfillment

By Bobbi endeavors to process and fulfill orders with the utmost care.

Delivery will be made to the address provided by the customer during the ordering process. The customer is responsible for the accuracy of their information.

The usual estimated processing and delivery times are:

• Order processing: 1–2 business days.

• Estimated delivery: 5–7 business days after processing is complete.

Delivery times are estimates and may change due to circumstances beyond our reasonable control.

Unless otherwise agreed, orders will be fulfilled within the maximum period prescribed by applicable law.

The risk of loss or damage to the products is borne by By Bobbi until they are handed over to the consumer or a third party designated by them, unless otherwise provided by law.

Article 12 – Ongoing Contracts

If By Bobbi offers products or services under fixed-term or indefinite-term contracts, the specific conditions regarding the term, renewal, and termination will be clearly communicated before the contract is concluded.

The consumer may exercise their cancellation rights in accordance with the agreed terms and applicable statutory provisions.

Article 13 – Payment

The consumer is obliged to pay the amounts due in accordance with the payment terms specified during the ordering process.

Payments are processed through secure payment systems.

The consumer is responsible for the accuracy of the information provided during payment and must report any errors without delay.

In the event of non-payment, By Bobbi reserves the right to take legally permitted measures and charge any reasonable costs communicated in advance.

Article 14 – Complaints

For complaints about an order or product, please contact our customer service at info@bybobbi.com.

Please provide the following:

• order number;

• first and last name;

• a clear description of the problem;

• where applicable, meaningful photographs.

We endeavor to respond and find a solution as quickly as possible.

If a complaint requires further investigation, the customer will be informed of its status.

Article 15 – Applicable Law and Disputes

Contracts concluded between By Bobbi and the consumer are governed by Dutch law. Mandatory rights to which the consumer is entitled under the applicable laws of their country of residence remain unaffected.

In the event of a dispute, the parties shall first seek an amicable solution.

Article 16 – CESOP

Under the European provisions on the Central Electronic System of Payment Information (CESOP), payment service providers may be required to collect certain information on cross-border payments and transmit it to the competent authorities.

This processing is carried out in accordance with the applicable European legislation.