Returns and Refunds

Can I return my order?

Yes. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your order.

For a return, the item must meet the following conditions:

1. The item must be returned complete with all components and, where possible, in its original packaging.

2. The item must be in the same condition as when received and must not have any damage caused by improper or negligent use.

3. For hygienic reasons, items that come into direct contact with the body must be returned clean and in reasonable condition.

4. If the item is defective or damaged upon delivery, please notify us immediately.

5. The customer is responsible for the return shipping costs.

6. Once the return has been received, your request will generally be reviewed within 7 business days. If the return meets the specified conditions, we will arrange the refund.

We reserve the right to reject returned items that have been used or damaged or that do not meet the conditions listed above.

How can I return my order?

To request a return, please send an email to info@bybobbi.com with the following information:

• Order number

• Reason for the return

• First and last name

• Customer's address

• Photos of the item if the product is damaged or defective

Once we receive your request, our customer service team will provide you with the instructions and the correct return address.

Do not send the package to the sender's address indicated on the packaging. Always wait for instructions from our customer service team before shipping. The customer is responsible for organizing and paying for the return.

Right of Withdrawal

You can notify us of your decision to withdraw from the purchase by email to info@bybobbi.com within 30 days of receiving your order.

If the order has already been processed and handed over to the shipping provider, delivery can no longer be stopped. In this case, wait until you receive the order and then request a return in accordance with our customer service team's instructions.

The customer is responsible for the return shipping costs. We recommend keeping the receipt and proof of shipping until the process is complete.

Refund

As soon as we have received and inspected your return, we will inform you of the outcome of your request.

If approved, the refund will be issued using the same payment method you used for the purchase, unless otherwise agreed.

The return will generally be processed within 7 business days of receiving the package. The time it takes for the refund to appear in your account may vary depending on your bank or payment service provider.

The customer is responsible for the costs incurred for returning the order.

Return Address

To ensure that your package is sent to the correct address, please contact info@bybobbi.com before every return. Our customer service team will provide you with the necessary instructions.

All returns must be sent at the customer's expense to our central warehouse in Asia.